Privacy Policy

LAST UPDATED: 03/03/2025

Clinikit S.A.R.L ("Clinikit", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access and use the Clinikit platform (the "Platform") and its services (the "Services").

By using the Platform and the Services, you agree to this Privacy Policy, which is incorporated by reference into our Terms of Use. If you do not agree, you must immediately stop using the Platform and Services.

1. INFORMATION WE COLLECT

We collect the following types of information when you use the Platform:

1.1 User Account Information

• Name, email address, phone number, and other credentials required to create and manage your User Account.
• Admin Users and Authorized Users' details, as defined in the Terms of Use.

1.2 Patient Information

• The Platform allows Users (certified healthcare professionals and their clinic staff) to store patient-related data, including:
  • Contact details
  • Medical cases, health and medical history, scheduled appointments, and visit records
  • Financial and invoicing details related to clinic operations

Admin Users are responsible for managing patient data and assigning Authorized Users access roles.

1.3 Automatically Collected Information

• Usage Data: Information about how Users access and interact with the Platform and its Services.
• Security Logs: System records for monitoring unauthorized access attempts and compliance with security policies.

2. HOW WE USE YOUR INFORMATION

The collected information is used to:

• Provide and manage User Accounts and access to the Platform.
• Facilitate scheduling, queue management, and financial operations.
• Maintain system security and prevent unauthorized access.
• Enforce the Terms of Use.

3. INFORMATION SHARING

We do not sell or rent your personal data. However, we may share it in the following cases:

3.1 With Authorized Users

• Admin Users manage access to patient and clinic data. Authorized Users can access information based on permissions set by the Admin User.

3.2 Legal and Compliance Requirements

• We may disclose information if required by law or regulatory authorities.

4. DATA SECURITY

We take reasonable measures to protect personal data, including:

• User Credentials Security: Access to the Platform requires a User ID and password. Admin Users are responsible for managing their Authorized Users.
• Optional Two-Factor Authentication (2FA): Admin Users can enable additional authentication measures.
• Access Controls: The Platform restricts access based on assigned roles.

Users are responsible for securing their login credentials and devices used to access the Platform.

5. DATA RETENTION

• User and patient data is retained as long as necessary for providing the Services.
• Clinikit reserves the right to delete data after a certain period following account termination.

Users are responsible for backing up their data before terminating their accounts.

6. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. Clinikit is not responsible for the privacy practices of these third parties. Users should review third-party privacy policies before interacting with them.

7. TERMINATION & DATA DELETION

Upon termination of an account:

• User access to the Platform and Services will be revoked.
• Clinikit may delete stored data after a period deemed appropriate.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the Platform after updates indicates acceptance of the revised policy.

9. CONTACT INFORMATION

For any questions regarding this Privacy Policy:

• Email: [email protected]
• Phone: +961 25 454 925